IT Helpdesk Co-op
General Summary and Basic Function:
Provide end user support to users concerning Information Technology (IT) technical issue resolution. Deploy personal computer hardware/software strategies consistent with business requirements. Identify, document and resolve hardware, software and operator problems and requests for service issues. Co-ops provide quality IT helpdesk support for all the YSI Global infrastructure computing platforms.
Job Specifications and Work Performed:
As a member of the IT group:
Active participant of the IT team with an emphasis on support/maintenance.
Provide facilitation of a high-performance support/helpdesk organization to maintain a reliable IT infrastructure.
Primary
Responsibilities:
Provide support to all end users relating to IT issues including, PCs, VoIP phone issues, printers and multifunctional devices.
Perform initial setup/configuration on desktops, workstations and laptops.
Perform installs, moves, adds and changes in the areas of PCs, printers and VoIP phones.
Communicate and enforce IT policies, procedures and standards.
Assist with performing a hardware/software physical inventory.
Daily administration of disk backup tape rotation and off-site storage
IT request process / dissemination and follow-up
Education and Experience Requirements A high school diploma or equivalent is required. Co-op arrangement to be established with individuals currently enrolled in a post-secondary University diploma program in Information Systems or Computer Science. Experience in Helpdesk and/or customer service relations would be beneficial. Exposure to a Microsoft server environment. Proficiency in Microsoft Office applications
Key Skills and Attributes Key attributes would be: support capabilities; innovative thinking and problem solving; works well in both team and individual settings; self-motivated and self-initiated; reliable; follows problems through to resolution; detail oriented; and ability to meet deadlines. Ability to multi-task, learn quickly and be self-directed. Understanding of network/client server environment. Working knowledge of personal computing hardware. Strong communication skills and demonstrated commitment to customer service. Robust problem solving skills, be self-directed and capable of working with minimal supervision. Possess good time management and organizational skills. Able to explain technical terminology to non-technical end users Working Condition: Ability to pick-up computer related equipment, tools and supplies that weigh up to 25 pounds. General office environment. Minimum 20 hours per week (on-site is required).
EOE/Females/Minorities/Protected Veterans/Disabled
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Provide end user support to users concerning Information Technology (IT) technical issue resolution. Deploy personal computer hardware/software strategies consistent with business requirements. Identify, document and resolve hardware, software and operator problems and requests for service issues. Co-ops provide quality IT helpdesk support for all the YSI Global infrastructure computing platforms.
Job Specifications and Work Performed:
As a member of the IT group:
Active participant of the IT team with an emphasis on support/maintenance.
Provide facilitation of a high-performance support/helpdesk organization to maintain a reliable IT infrastructure.
Primary
Responsibilities:
Provide support to all end users relating to IT issues including, PCs, VoIP phone issues, printers and multifunctional devices.
Perform initial setup/configuration on desktops, workstations and laptops.
Perform installs, moves, adds and changes in the areas of PCs, printers and VoIP phones.
Communicate and enforce IT policies, procedures and standards.
Assist with performing a hardware/software physical inventory.
Daily administration of disk backup tape rotation and off-site storage
IT request process / dissemination and follow-up
Education and Experience Requirements A high school diploma or equivalent is required. Co-op arrangement to be established with individuals currently enrolled in a post-secondary University diploma program in Information Systems or Computer Science. Experience in Helpdesk and/or customer service relations would be beneficial. Exposure to a Microsoft server environment. Proficiency in Microsoft Office applications
Key Skills and Attributes Key attributes would be: support capabilities; innovative thinking and problem solving; works well in both team and individual settings; self-motivated and self-initiated; reliable; follows problems through to resolution; detail oriented; and ability to meet deadlines. Ability to multi-task, learn quickly and be self-directed. Understanding of network/client server environment. Working knowledge of personal computing hardware. Strong communication skills and demonstrated commitment to customer service. Robust problem solving skills, be self-directed and capable of working with minimal supervision. Possess good time management and organizational skills. Able to explain technical terminology to non-technical end users Working Condition: Ability to pick-up computer related equipment, tools and supplies that weigh up to 25 pounds. General office environment. Minimum 20 hours per week (on-site is required).
EOE/Females/Minorities/Protected Veterans/Disabled
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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